Compare your CX scores against your industry

Share your NPS, CSAT or CES, tell us your industry, and get a personalized comparison against the latest U.S. CX Benchmark. Delivered to your inbox in minutes.

Get your CX score comparison

Pick your industry to see the Q2 2026 benchmark. Add your scores if you want a side-by-side comparison. All score fields are optional, leave them blank if you just want the industry snapshot.

How it works

Three steps to see where your CX stands

Fill in your details

Pick your industry and share any scores you have. NPS, CSAT, CES, or any combination. Just what you have.

Check your inbox

Within minutes, you'll get a personalized comparison against the Q2 2026 benchmark for your sector, plus notes on what the data shows.

Book a call to go deeper

The comparison surfaces the gaps. A 30-minute call with our CX team helps you understand what's moving those metrics and how to close them.

About the benchmark

Comparisons draw from the QuestionPro CX Benchmark, Q2 2026 edition. Independent primary research surveying 952 U.S. consumers across 8 industries and 100+ brands. Your comparison surfaces patterns observed in the data, not prescriptive advice. If your industry isn't in our current coverage, we'll show you the closest adjacent sector as reference.

Explore the full benchmark

Talk to a CX expert

Numbers only tell part of the story. Let's read them together.

Book a 30-minute call to walk through your comparison, understand what's actually moving your metrics, and see how QuestionPro can help you close the gaps the data surfaces.

Book a call with our CX team

Compare your CX scores against your industry

Three steps to see where your CX stands

Numbers only tell part of the story. Let's read them together.

Awards & certificates

The Experience Journal