From awesome heatmap enhancements to a sentiment widget that’ll brighten your day, we’ve got the updates you’ve been waiting for.
At QuestionPro CX, we are thrilled to kickstart 2024 with product updates aimed at further enhancing our platform’s capabilities to drive exceptional customer experiences.
Let’s explore some of the latest features introduced last quarter:
Comment List Widget Enhancement
We are amped to announce enhancements to the Comment List Widget, providing users with more flexibility and functionality. Users can now add up to seven parameters or columns of their choice to the widget, such as phone numbers, email addresses, or custom variables. These parameters will be displayed alongside response IDs, offering deeper insights into customer feedback. Additionally, we’ve introduced the “None” scoring model, allowing users to hide color indicators and scores columns, making the widget suitable for open-ended questions and eliminating the dependency on NPS questions.
Survey Tokens Revamp: Bulk Add, QR Codes, Search
In our ongoing efforts to streamline survey management, we have revamped the survey tokens functionality in CX. Users can now easily add anonymous tokens in bulk to the platform via Excel upload, simplifying the token creation process. Furthermore, users can download all anonymous tokens present in the system in an Excel file, including token URLs for easy reference. We’ve also enhanced survey tokens with support for five custom variables and a product variable, providing users with more flexibility while creating and managing survey tokens.
ClosedLoop – Winback Survey
Introducing the ClosedLoop – Winback Survey feature, designed to help users gather feedback from customers after their tickets are marked resolved. This survey allows admins to gauge customer satisfaction with the ticket resolution process and the solutions provided by agents. By capturing updated NPS scores post-resolution, the Winback Survey enables users to understand how many customers are converted from Detractors to Promoters, facilitating customer retention and loyalty.
These Quarter 1 updates exemplify our commitment to innovation and empowering our users with the tools they need to deliver exceptional customer experiences. Stay tuned as we continue to unveil more enhancements throughout the year, shaping the future of customer experience management.
Check out this video summary if you’d like to visualize the mentioned product updates + more!, up and running.
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