JCPenney NPS & Customer Experience in 2025
Every customer interaction matters, especially for retail leaders like JCPenney. By exploring NPS as a key metric, we can uncover […]
CX
Sam’s Club NPS & Customer loyalty in 2025
What makes a visit to a retail shop memorable? Maybe it’s the friendly staff, great deals, or how easy it […]
Whole Foods Market NPS in 2025
Trust is everything when choosing where to shop for groceries. But what does that trust come down to? It’s more […]
“Every company wants to truly understand its customers”
On April 3rd, we sponsored this year’s CX Research Days in Germany. The organizers interviewed our amazing DACH Managing Director […]
Shoprite Supermarkets NPS & CSAT in 2025
Grocery shops are such common places that we visit so frequently, it sometimes seems like they can’t surprise us. However, […]