Winning the Internal CX Battles — Tuesday CX Thoughts
With all the talk of proving ROI and delivering value, constant conversations around what is the correct metric? And wrangling […]
Home CX
With all the talk of proving ROI and delivering value, constant conversations around what is the correct metric? And wrangling […]
Check out this week’s video summary below: Three weeks ago, I traveled to Nashville, TN, to attend my first customer […]
Customer marketing strategies are crucial in enhancing customer retention, reducing churn, and boosting customer loyalty, brand advocacy, and community participation. […]
Correlation, the statistical measure of relationships between variables, illuminates how changes in one variable correspond with changes in another. Expressly, […]
Understanding the complexities of customer experience helps businesses differentiate themselves. Different types of journey maps are invaluable in this pursuit, […]