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CX

The Product Management Lifecycle shows how businesses create, launch, and manage products. Use it to boost product development and sales.

Product Management Lifecycle: What is it, Main Stages

The product management lifecycle is more than a theory or a method. It is a tool for learning about your […]

Are You Listening? Really Listening? — Tuesday CX Thoughts

As we end February, I promise that this is not about relationship advice, at least for your romantic relationships. Instead, this […]

Reputational risk is when a company fails to meet stakeholder needs. It can hurt any business, no matter how big or what it does.

Reputational Risk: What it is, Types + Tips to Manage

A company’s reputation is one of its most precious assets. Companies with a good reputation perform better, attract more qualified […]

Corporate reputation is the foundation of a reputation structure. It affects how credible, trustworthy, and responsible it is. Learn more.

Corporate Reputation: What It Is + Ideas to Improve  It

A good corporate reputation is a valuable asset that significantly impacts a company’s bottom line. When we talk about corporate […]

Closed-loop feedback is key for products and services. It is the process of contacting customers who have provided feedback accurately.

Closed Loop Feedback: What it is, Importance, Best Practices

Today, more and more businesses are using online and offline surveys to find out what their customers think. Customers today […]

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A positive work environment improves employee morale, retention, and productivity. It helps making a workplace better for everyone.

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