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Home CX Customer effort score

Customer effort score

Customer Experience Score (CES) vs Net Promoter Score (NPS)

Customer Effort Score (CES) Vs Net Promoter Score (NPS)

Wondering if you should focus on increasing customer loyalty or decreasing the customer efforts put into the interaction with your […]

customer effort score

What is Customer Effort Score (CES)?

  Customer Effort Score (CES) is a type of customer satisfaction survey metric used to measure the level of easiness […]

Customer Effort Score Benchmark

How to Understand Customer Effort Score Benchmark?

Customer Effort Score is a measurement parameter to get information about the efforts the customers have to put into your […]

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