Go ahead and sell out — Tuesday CX Thoughts
Overbooking and Overselling Anyone that travels with any consistency has seen it happen, even if not to them. An oversold […]
Home Archives for Ken Peterson Page 21
Ken has 20 years of customer experience research in retail, technology, hospitality, financial services, automotive, SaaS deployments, and CX consultation.
Overbooking and Overselling Anyone that travels with any consistency has seen it happen, even if not to them. An oversold […]
Why listening and understanding are not the same thing In a bit of a personal confession, I will simply state […]
Let’s Get This Show On the Road A recent version of the Kiplinger Letter (a weekly business and economic forecasting […]
So many urban legends, so little time Today is my oldest child’s 21st birthday. She has always been observant and […]
What day is it anyhow? I know I’m probably one of the very few, but I really do not mind […]