Go ahead and sell out — Tuesday CX Thoughts
Overbooking and Overselling Anyone that travels with any consistency has seen it happen, even if not to them. An oversold […]
3 Things Holding Back Your CX – Tuesday CX Thoughts
Why listening and understanding are not the same thing In a bit of a personal confession, I will simply state […]
Are We Ready for “Normal”? – Tuesday CX Thoughts
Let’s Get This Show On the Road A recent version of the Kiplinger Letter (a weekly business and economic forecasting […]
My top 4 favorite CX myths – Tuesday CX Thoughts
So many urban legends, so little time Today is my oldest child’s 21st birthday. She has always been observant and […]
Thinking About Mondays – Tuesday CX Thoughts
What day is it anyhow? I know I’m probably one of the very few, but I really do not mind […]
