Rule #16: Interruption of Service – Tuesday CX Thoughts
Your Customer Agreements A few weeks ago there was a power interruption in my area that lasted nearly ten hours. […]
6 Tips for CX Program Success — Tuesday CX Thoughts
Building and running a company is not an easy task. Most of us hardly give it a thought when we […]
Fix The Process, Not Just The Complaint — Tuesday CX Thoughts
Customers Understand That Processes Break I recently – or not so recently – had an experience where my purchase was […]
Four Ways You Drive Away Customers | Tuesday CX Thoughts
Customer Experience & Expectations We live in a world where many things are commoditized. One area that a company can […]
Go ahead and sell out — Tuesday CX Thoughts
Overbooking and Overselling Anyone that travels with any consistency has seen it happen, even if not to them. An oversold […]
