Tuesday Morning CX Thoughts – The “Customer Problem”
A great problem to have I was drawn to an article last week that talked about a large fast-food restaurant […]
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A great problem to have I was drawn to an article last week that talked about a large fast-food restaurant […]
Make it right the first time It is not often that I have to return an item I’ve purchased. I […]
The broken coupon Code Nothing is more frustrating in the shopping experience than a broken process. The journey is dynamic […]
The worst way to book a trip Travel has always been an interesting set of trade-offs for me. Leaving home, […]
Some experiences are memorable Most of us think of “memorable experiences” as something we only achieve at DisneyWorld or some […]