The crystal ball
The childhood dream of seeing the future through a crystal ball usually included playing the lottery when knowing the winning […]
Feature update: QuestionPro CX now lets you schedule reminders
Communicating with your customers is key to delivering a great customer experience (CX), before, during, or after a purchase. Doing […]
COVID-19: Understanding changes to the fan experience
I like sports. In the last few weeks, I’ve come to realize that, aside from history documentaries, it is just […]
Best ways to analyze and implement CX changes based on customer feedback
I often speak about measuring the customer experience as being a journey and not a destination. Too often, the rollout […]
Experiences after COVID-19
In the CX world, I take a lot of surveys. I could say that I’m supporting my friends and colleagues […]
