AI in CX: Let’s Talk About What’s Real – Tuesday CX Thoughts
If you’ve attended a CX conference recently, opened LinkedIn, or read a product announcement, you’ve likely noticed something:Everyone suddenly has […]
The $6.75 Billion Question: Who Really Owns Experience Data Now? – Tuesday CX Thoughts
The Headlines Sound Inspiring When Qualtrics announced its $6.75 billion acquisition of Press Ganey Forsta, headlines painted it as a […]
Beyond the Buzz: How QuestionPro Built the AI Advantage Before the Hype – Tuesday CX Thoughts
I’ve spent nearly five years in the SaaS world, beginning my career in Market Research before discovering my real passion: […]
