From Static Maps to Living Systems: The Case for CJM | Tuesday CX Thoughts
Journey Management turns insight into impact; It’s where strategy meets accountability. Why Mapping Isn’t Enough Customer journey mapping has long […]
The 4ROCKS Framework – A New Way to See Customer Friction | Tuesday CX Thoughts
You can’t fix what you can’t see. The 4ROCKS reveal the hidden obstacles that quietly erode your customer experience. Seeing […]
Why Your Journey Map Isn’t Working – Tuesday CX Thoughts
A beautiful journey map without action is just decoration. Management (not mapping) is what drives change. Sean Albertson Inaction Is […]
