Are We Asking the Right Things at the Right Time in the Right Way? — Tuesday CX Thoughts
I’m just back from a lovely week’s holiday in the South of France. Sunshine, family, pastries, copious Rosé, and you […]
Tuesday CX Thoughts (TCXT)
Welcome to TCXT, where every Tuesday, our QuestionPro team from all over the world brings you stories and reflections on the latest in customer experience.
Check out our most recent stories, grab your favorite drink and start reading!
Customer Experience Lessons from 13,000 Feet — Tuesday CX Thoughts
I always thought skydiving would be like the rush you get on a roller coaster or that sudden jolt when […]
Product or Service: Which is More Important? — Tuesday CX Thoughts
It takes many things for a customer to love your company. But in the end, it boils down to two […]
A Case for Empowerment and Being Bold — Tuesday CX Thoughts
In my last Tuesday CX Thoughts article, I told a story about a bad experience I had with a rental […]
Winning the Internal CX Battles — Tuesday CX Thoughts
With all the talk of proving ROI and delivering value, constant conversations around what is the correct metric, and wrangling […]
