Before the era of COVID-19, healthcare organizations were already making strides in the digital transformation of various aspects, with a […]
Healthcare Digital Transformation Trends and Roles in 2024
Experience Orchestration: What It Is, Principles, and Uses
Nowadays, businesses constantly seek innovative ways to engage and retain customers. One such approach gaining prominence is Experience Orchestration. This […]
Total Experience Management: Key Elements + Best Practices
Good management is the compass for your organization’s success in the business world. Total Experience Management (TMX) takes this a […]
Simple Advice For A Better Online Reputation — Tuesday CX Thoughts
Not in the mood for reading? Check out this week’s Ken Summary Below: Recently, I had a friend write a […]
RIM Weighting: What it is, Benefits & How to Calculate?
Are you curious how surveys can represent everyone, not just a few people? That’s where RIM weighting steps in to […]
