One of the most difficult things to do in every aspect of life is to put words into action — […]
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Claim and complaints management: What it is & how to do it
Anticipating the wants and needs of every customer is very difficult. You will have customers who are really satisfied with […]
Demographic Data: What it is, how to get it & free examples
Demographic data helps us to deepen our knowledge of the target audience, and to create our buyer personas. It is […]
Guidelines to Employ Agile Values on Customer Experience Projects
Agile software development is a value-driven discipline. At its root, agile values human creativity and ingenuity over all else. It […]
User Persona: What it is, tips & examples.
Find out what a user persona is and how it can help you get a trustworthy and realistic picture of […]
