Search Results for: focus group

NPS isn’t right for renewals, but feedback is

Here’s the difference For many different reasons, one thing I can conclude about working in customer experience measurement: Net Promoter […]

If you were to look at the market research industry as a whole, you’d see some interesting shifts occurring (note: […]

Online Market Research For those of us that can still remember market research in the “good old days”, the ability to […]

Calculus and Statistics There was this post on Quora by Erick Watson a while ago that caught our collective attention […]

Market research and data analysis go hand-in-hand. After all, what good is collecting data without knowing how to use the […]