Search Results for: focus group

Net Promoter Score needs help from its friends

The Net Promoter Score (NPS) continues to receive a large volume of press coverage in the business and financial media. […]

Have you ever started a survey and given up halfway through because it was simply too long? If so, you’re […]

As some of you know, we had a webinar this Wednesday on employee engagement, courtesy of the amazing Charlie Judy […]

Here’s the difference For many different reasons, one thing I can conclude about working in customer experience measurement: Net Promoter […]