Search Results for: focus group

What comes to mind when you hear about a good retail shop or store? You can think of friendly service, […]

Ever rave to a friend about where you got your latest tech gadget? Maybe the store had exactly what you […]

Every customer interaction is important, especially for major grocery chains like Kroger. Using NPS as a key benchmark, we can […]

Every customer interaction matters, especially for retail leaders like JCPenney. By exploring NPS as a key metric, we can uncover […]

Trust is everything when choosing where to shop for groceries. But what does that trust come down to? It’s more […]