Closed Loop Feedback | QuestionPro CX Software

Let your customers know they’ve been heard

Our Closed Loop Feedback system helps your teams respond faster, fix root-cause issues, and deliver customer experiences that actually improve over time. From automated follow-up to AI-assisted replies, it’s everything you need to close the loop — and prove it.

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Understand why issues happen, not just what happened

Closing the loop is one of the biggest drivers of customer loyalty. When customers see that you listen, act, and update them, they stay longer and engage more deeply.

• Prioritize what truly needs attention
• Resolve problems faster with clear workflows
• Improve processes that affect multiple customers, not just one
• Build a consistent follow-up experience across teams

A practical and tactical AI use

AI makes responding to customers faster, smarter, and far more consistent. QuestionPro bundles all AI capabilities into one powerful engine inside your closed-loop workflow.

QuestionPro AI for ClosedLoop helps you:

• Detect urgency and prioritize tickets
• Generate personalized response drafts your team can send
• Tag and categorize issues automatically for cleaner reporting
• Spot themes and trends before they become widespread problems

The QuestionPro Difference

Closed Loop Feedback is built for real CX teams, not just analysts, you get a complete, practical system:

• AskWhy question type: Find root causes / signals instantly, not days later.
• Promoter amplification: Turn satisfied customers into referrals, reviews, and social proof.
• Close the loop (for real): Track every follow-up from start to finish, and prove the impact of your improvements.

You get a closed-loop platform that helps you resolve problems, prevent recurrence, and turn promoters into advocates — all without the complexity of legacy vendors.

Functionalities

Each capability is designed to help you understand why issues happen, act quickly, and keep customers informed every step of the way.

Ticketing System

Turn feedback into trackable tickets so teams can follow up quickly and consistently.

Sentiment analysis

Detect tone, emotion, and urgency in open-text feedback to prioritize what matters most.

AskWhy Question Type

Get instant, personalized response drafts that speed up follow-up and improve consistency.

AI-Generated Responses

Get instant, personalized response drafts that speed up follow-up and improve consistency.

Promoter Amplification

Automatically route promoters to reviews, referrals, or advocacy actions that drive growth.

Automated Follow-Up Workflows

Trigger reminders, escalations, and personalized actions so every customer gets a timely response.

Upgrade to a ClosedLoop Feature That Actually Drives Change

Every piece of feedback is an opportunity to improve , and we help you capture every one. From ticketing to automation to AI-powered insight, we’ll show you how it all works together. Let’s explore how your team can move faster and improve more confidently.

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Closed Loop Feedback: Turn Every Response Into Resolution

Most customer feedback platforms create tickets.
QuestionPro creates resolution workflows.

Let your customers know they’ve been heard

Understand why issues happen, not just what happened

A practical and tactical AI use

The QuestionPro Difference

Functionalities

Ticketing System

Sentiment analysis

AskWhy Question Type

AI-Generated Responses

Promoter Amplification

Automated Follow-Up Workflows

Upgrade to a ClosedLoop Feature That Actually Drives Change

Every piece of feedback is an opportunity to improve , and we help you capture every one. From ticketing to automation to AI-powered insight, we’ll show you how it all works together. Let’s explore how your team can move faster and improve more confidently.

Awards & certificates

The Experience Journal

Closed Loop Feedback: Turn Every Response Into Resolution

Most customer feedback platforms create tickets.QuestionPro creates resolution workflows.

Let your customers know they’ve been heard

Understand why issues happen, not just what happened

A practical and tactical AI use

The QuestionPro Difference

Functionalities

Ticketing System

Sentiment analysis

AskWhy Question Type

AI-Generated Responses

Promoter Amplification

Automated Follow-Up Workflows

Upgrade to a ClosedLoop Feature That Actually Drives Change

Every piece of feedback is an opportunity to improve , and we help you capture every one. From ticketing to automation to AI-powered insight, we’ll show you how it all works together. Let’s explore how your team can move faster and improve more confidently.

Awards & certificates

The Experience Journal

Most customer feedback platforms create tickets.
QuestionPro creates resolution workflows.