Closed Loop Feedback means implementing a formal process whereby customer feedback is used to drive change in the company in order to improve customer feedback.This kind of cycle is a powerful tool--in fact, it's pretty much the only way to build an effective and useful customer feedback process.If customer feedback is not used for company's change then what is it good for?
A closed-loop customer feedback program gives companies the tools they need to take this personal follow-up and “close the loop” on each piece of customer feedback.
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