Mail Merge

How can I personalize the emails that go out to the respondents?

To personalize an email invitation, you can include custom variables from the email list. You can use the following variable substitution pattern (please use curly braces, not parentheses) in the email invitation.

  • {FIRST_NAME} – First Name field
  • {LAST_NAME} – Last Name field
  • ${custom1} – Custom Variable 1
  • ${custom2} – Custom Variable 2
  • ${custom3} – Custom Variable 3
  • ${custom4} – Custom Variable 4
  • ${custom5} – Custom Variable 5
  • ${customN} – Custom Variable N

How can I set this up?

You can use the variable substitution tags anywhere in the Email Invitation and also in the Subject field. You can access this under:

  • Login »  Surveys »  Send
  • You can either include variables by clicking the button for each variable at the bottom of the screen, or you can manually insert the variables by typing the information into the text of the email invitation. NOTE: The variables must be included in the email list you have uploaded for the system to know what information to include in the email invitation.


How does this work?

When you upload the email addresses, you can upload additional information along with the email addresses. For information on uploading email addresses along with custom variables, please see the Setting up custom variables help file.

When the email invitation is sent, these variables (i.e. {FIRST_NAME}, {LAST_NAME}, ${custom1}, ${custom2}, etc.) are automatically replaced with the appropriate content associated with a particular email address.

Custom Variables can only be accessed with Corporate level and higher licenses.