To view the overall statistics for your survey, go to:
QuestionPro captures data at every point when respondents take the survey. It is important to understand what the different numbers mean in order to do complete analysis of your survey results.
The statistics under Reports do not match up with the statistics under Send Survey. Why?
Under the Reports tab, all statistics are captured including test data, repeat surveys, surveys accessed via URL, etc. However, under the Send Survey tab, the statistics are captured only for the survey invitations that were delivered for the email lists.
What are the different statistics?
NOTE: The Survey Statistics are updated even when you are testing the survey. Please make sure to delete the test survey data and to reset the statistics before making the survey live.
Why is the response counted as Complete even though respondents have not answered all the questions?
By default, respondents can skip questions and proceed with the survey and complete it without answering questions. The survey is considered complete when the respondents click on the Finish/Submit button on the last page of the survey. To avoid blank survey responses, you can validate the questions and make them required.
Why does the total in my data analysis not match up with the total completed surveys?
The data analysis represents all users who have chosen to answer a question. In some cases, users do not answer all the questions. In such cases, the total count of users completing the surveys will be different than the data analysis.
For surveys that do not have page-breaks or Branching the started count should be equal to the completed count. If the started count is more than the completed count, that number represents the drop outs after starting the survey.
Why does the total responses for a question in my Frequency Analysis Report not match up?
The total responses to any question should be less than or equal to the Started count, but may not be equal to the completed count. If the respondents chose not to answer that question then the count will always be less than the Started count.
If you have required answers to questions on your survey, and the total does not add up to the "started" or "completed" count, these are drop-outs where users have chosen not to answer the question after starting the survey.