Get queries about the survey, resolved. This is the quickest way to resolve issues without worrying about having to send lengthy emails or providing any written communication.
When a research firm is looking to conduct research studies, it is efficient for them to use phone support and talk to a customer service representative. In this case, the resolution is almost real-time, and follow-up questions get asked immediately. This support method reduces the time to troubleshoot, diagnose, and come up with solutions to the problem.
The primary use of phone support is to have a direct verbal line of communication with the survey platform specialists. Talking to the right people when the need arises negates the necessity of holding off on survey deployments or any other issues that occur in the research process.
No-pause customer service: With the use of phone support, there always is someone available to talk to at any given time. 24/7 phone support ensures that you can always reach out to a phone representative from your region and get the answers you are looking for.
Complex problem solving: Since phone support conversations are real-time and don’t need any typing or written explanations, complex issues are solved on the go. There aren’t any limitations on time to be on call, and hence from problem to solution is a seamless process.
To access phone support with your surveys, please read our detailed help-file on how to use phone support.