Thank you email notification


What is a thank you email notification in surveys?

A survey thank you email is simply an automated email to express gratitude to respondents for participating in and completing a survey. The email is configured in a way that is triggered as soon as the respondent completes a survey.

Example of an automated survey thank you email

Businesses collect data at various customer journey points to improve their experience. These research studies could span across customer satisfaction, customer engagement, product and service feedback, and other parameters. Using an automated email survey, with the help of a text-box or email input survey question, the thank you email is triggered to respondents. An apparel brand that conducts a survey would like to thank respondents for their time and configure an automated thank you email to be triggered to everyone who participates in the survey.

A typical thank you email for survey participation would have subject lines like, "Thank you for taking the survey. Enjoy your gift card!" or "We appreciate your time for answering the survey." Survey email templates can affect the response rates and hence, it is important to spend time crafting your emails. Also, try and be as relatable as possible. Do not sound robotic with automated survey thank you email notifications. You can also use custom variables to create a more personalized survey thank you email.


Uses of thank you emails in your survey

As mentioned above, using a thank you email in the survey provides instant gratification to a respondent that their insights matter. This survey is a precise method of a brand showing customers and other respondents alike, that their opinions matter.

Advantages of automated thank you emails

How to use automated thank you emails in surveys

To use an automated thank you survey in your email, read our help-file on how to set up email notifications for each complete.

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