Knowledge Management Survey Template

Knowledge Management Survey Template by QuestionPro offers questions for evaluation of company support for the dealers. This customizable questionnaire example is usually used to obtain details such as dealership sales value, level of confidence the dealer has in the organization's product/services, dealer's business contributed by the organization and other such details. Survey creators send this sample of dealer feedback survey and analyze the received feedback to make their dealer network stronger.


 
 
Hello:
You are invited to participate in our survey [Project Description Here]. In this survey, approximately [Approximate Respondents] people will be asked to complete a survey that asks questions about [General Survey Process]. It will take approximately [Approximate Time] minutes to complete the questionnaire.

Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.

Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact [Name of Survey Researcher] at [Phone Number] or by email at the email address specified below.

Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.

 
 
How confident are you that (company) will gain additional market share in the (product) industry in the coming year?
 
Very confident
 
Confident
 
Somewhat confident
 
Not sure
 
Somewhat doubtful
 
Doubtful
 
Very doubtful
 
 
What is the range of your dealership's sales volume of (company) products last year?
 
$250,000 - $499,000
 
$500,000 - $999,000
 
$1,000,000 - $2,999,000
 
$3,000,000 - $4,999,000
 
$5,000,000 - $9,999,000
 
$10,000,000 - $19,999,000
 
$20,000,000 or more
 
 
How long have you been a (company) dealer?
 
1-5 years
 
5-7 years
 
 
How much of your profit is derived from (company) products?
 
24% or less
 
25% - 49%
 
50% - 74%
 
75% or more
 
 
Which of the following (company) product lines do you fully support?
 
Line 1
 
Line 2
 
Line 3
 
Line 4
 
 
Compared to (market leader), how does (your product) offer advantages in profitability?
 
Strong advantage
 
Slight advantage
 
About the same
 
Slight disadvantage
 
Strong disadvantage
 
 
Compared to (market leader), how does (your product) offer advantages in service and supplies business?
 
 
Strong advantage
 
Slight advantage
 
About the same
 
Slight disadvantage
 
Strong disadvantage
 
 
Which product line do you see as offering a stronger competitive position to (company) dealers?
 
Competitor 1
 
Competitor 2
 
Competitor 3
 
Competitor 4
 
 
How was the impact on your business from the actions taken by (company) senior sales and marketing management?
 
Very positive impact
 
Positive impact
 
Somewhat positive impact
 
Not sure
 
Somewhat negative impact
 
Negative impact
 
Very negative impact
 
 
Describe the actions that lead to the greatest impact on your business, and why:
   
 
 
How much influence you have in overseeing (company) senior management?
 
A lot of influence
 
Some influence
 
Very little influence
 
No influence
 
 
On average, which of the following best describes (company) management's timeliness in response to your requests and inquiries?
 
Very timely
 
Somewhat timely
 
Mixed
 
Somewhat slow
 
Very slow
 
 
Which of the following administrative areas has the greatest opportunity for improvement?
 
Order processing
 
Shipping
 
Inventory tracking
 
Billing and credits
 
 
In comparison to your investment support level in the (company) business this year, what are your investment support plans for the next year?
 
Greatly increase support
 
Increase support
 
Maintain same level of support
 
Decrease support
 
Greatly decrease support
 
 
Please tell us why you answered the way you did about your investment support plans for your (company) business for next year:
   
 
 
What suggestions do you have for (company) senior management that could help to improve the success of your (company) business next year?
   
 
 
Thank you for taking the time to complete this survey.

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