FREE ACCOUNT

Supplier Service Evaluation Survey Questions + Sample Questionnaire Template

Supplier Service Evaluation Survey Questions and sample questionnaire template to evaluate the quality of service provided by vendors. This vendor evaluation / supplier survey questionnaire covers some critical metrics such as the support and time bound delivery of products, responsiveness to communication, back order fulfillments, logistics etc. Use this free survey template and effectively evalute your suppliers and vendors.


Please rate the performance of your (Company) Customer Service Representative:
Very Dissatisfied
Not Satisfied
Neutral
Satisfied
Very Satisfied
Ability to solve problems
Understanding of my needs
Responsiveness
Professionalism
Courtesy
Friendliness
Presentation of new products and packages
How do you place your orders through?
Please rate the service performance of (Company) compared with your next largest supplier in each of the service areas listed.
Much Worse
Worse
Same
Better
Much Better
Timeliness of deliveries
Delivery day schedule
Condition of delivered product
Breakage
Stock rotation
Accuracy of order fill
Back order fulfillment
Handling your phone orders
Phone answered immediately -- available lines
Accuracy of invoices
Much Worse
Worse
Same
Better
Much Better
Ability to fill orders completely
Overall rating of the company
Appearance of company personnel and vehicles
Professionalism of the driver
Frequency of sales calls
Promotional effectiveness
Display effectiveness
Discounting policies
Clarity of price list information
What can your (Company) service representative do to serve you better?
Do you usually pick up your orders?
If "Yes," are you treated courteously at the loading platform?
Are you served promptly?
What can the (Company) loading platform crew do to serve you better?
Who is your (Company) salesperson?
Would you like to see your (Company) sales representative more or less often?
What can your (Company) sales representative do to serve you better?
Approximately what is the total annual purchase of all (type of products) from all your suppliers?
What percentage of your total annual (product) purchases go to (Company)?
Do you think (Company's) overall performance has been improved compared to last year at this time?
If you could change or improve just one thing about (Company) what would it be?
Thank you for taking the time to complete this survey.

B2B Surveys

Client Evaluation of Company Services Survey Questions

17 questions

Client Evaluation of Company Services Survey questions by QuestionPro offers questions on customer service and meeting the company needs. This is a questionnaire can be customized as per your need, which includes question samples that revolve around a project that the organization is working on in collaboration with a client. The client is expected to voluntarily rate the way the project is executed. For example, an organization can ask the client to rate factors such as how efficient is the account manager, satisfaction levels with the delivered results and the worthiness of the quality of results.

Following are the questions to gather feedback from the client regarding customer service provided during the project.

B2B Surveys

Business to Business Demographics (Short)

4 questions

Firm industry and size (4 questions)

B2B Surveys

Business to Business Demographics Survey Template

4 questions

Business to Business Demographics Survey Template by QuestionPro offers questions to collect information about the business. This is a customizable questionnaire with sample questions to gather details. For example, questions such as "Where is your organization located?" and "How many people work with your organization?"