Vendor satisfaction survey is a questionnaire to understand how satisfied a customer is with it’s vendor. This survey aims to identify the requirements of a customer and what are the factors that can strengthen the vendor-customer relationship. Such a survey can enable vendors to stay ahead in the competition and land up with long term contracts with their customers.
Nowadays vendors are required by every organization. However, the number of vendors for each company are growing exponentially and hence there is tremendous competition. In order to stay in the market, a vendor has to take care of multiple things like timely delivery, quality of products or service, pricing, etc. Hence, a vendor satisfaction survey will enable vendors to understand what is most important to their customer and how can they strengthen their relation with the customer.
Following are the questions to gather information about how satisfied the customer is with vendor provided services and products.
Client Evaluation of Company Services Survey questions by QuestionPro offers questions on customer service and meeting the company needs. This is a questionnaire can be customized as per your need, which includes question samples that revolve around a project that the organization is working on in collaboration with a client. The client is expected to voluntarily rate the way the project is executed. For example, an organization can ask the client to rate factors such as how efficient is the account manager, satisfaction levels with the delivered results and the worthiness of the quality of results.
Following are the questions to gather feedback from the client regarding customer service provided during the project.
Supplier Service Evaluation Survey Questions and sample questionnaire template to evaluate the quality of service provided by vendors. This vendor evaluation / supplier survey questionnaire covers some critical metrics such as the support and time bound delivery of products, responsiveness to communication, back order fulfillments, logistics etc. Use this free survey template and effectively evalute your suppliers and vendors.