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Event Survey Template

Event Planning Evaluation Survey by QuestionPro includes questions about sales, pre-event, event, and post-event. This questionnaire sample includes feedback questions about satisfaction levels of customers during various phases of the event such as the sales, pre and post event, the likelihood of recommending the organization to their friends and colleagues, hotel preferences for the future events and other such questions.


Thank you for allowing us to host your recent event. In future we would like to improve our services, please take a moment to evaluate our performance. As you recall about your event, please do it in four phases: Sales, Pre-Event, Event and Post-Event. Although you or your actual on-site contact may have worked with the same person through several phases, please rate their performance separately during each phase. Please skip any questions that do not apply to your event.





We look forward to serving you again.

How satisfied were you with the overall performance during the Sales Phase?
Other comments regarding the Sales Phase?
II - Pre-Event Phase




These questions pertain to the Pre-Event Phase of your event; The period immediately after the contract was signed. This includes all planning, discussions, and preparations leading up to the actual event.

associates:
Agree
Somewhat agree
Neutral
Somewhat disagree
Disagree
N/A
contacted you at the appropriate time for your event planning.
understood your problems and offered creative solutions.
were flexible enough no matter how often plans changed.
offered choices which could be accommodated within your budget.
I had a great pre-event/tasting meeting experience.
Satisfied
Somewhat satisfied
Neutral
Somewhat dissatisfied
Dissatisfied
N/A
How satisfied were you with our overall performance during the planning of your event?
Other comments regarding the Pre-Event Phase?
III - Event Phase





These questions pertain to the Event itself; everything from start to finish of the event.





Associates:
Agree
Somewhat agree
Neutral
Somewhat disagree
Disagree
N/A
were friendly and efficient.
demonstrated a consistently high level of service.
delivered services on time and as promised.
Satisfied
Somewhat satisfied
Neutral
Somewhat dissatisfied
Dissatisfied
N/A
How satisfied were you with our overall performance during the Event Phase?
Other comments regarding the Event Phase?

IV - Post Event Phase




These questions pertain to the Post-Event Phase: This includes hotel follow-up and billing.
Agree
Somewhat agree
Neutral
Somewhat disagree
Disagree
N/A
Hotel associates communicated interest in your business.
The billing process was accurate.
The overall process was timely.
The overall process was understandable.
Excellent
Good
Average
Below average
Poor
N/A
Overall, how would you rate the hotel?
Satisfied
Somewhat satisfied
Neutral
Somewhat dissatisfied
Dissatisfied
N/A
Overall, how satisfied were you with the performance and services of the hotel?
Please rate:


Excellent
Good
Average
Below average
Poor
N/A
Cleanliness/condition of meeting space
Comfortable meeting environment (lighting, temperature, noise, etc.)
Overall presentation/quality of food and beverages
Taste and appeal of food
Other comments regarding the Post-Event Phase?
If you were planning another event in this area, how likely are you to use [HOTEL] services again?
Throughout the entire event experience, did you encounter any problems?
If yes, please describe the problem.
If yes, which of the following statements best describes your feelings about the action taken by the hotel to resolve your problem(s):
Are there [HOTEL] associates you would like to recognize for outstanding service?
Based only on your personal preference, if all of the following hotel chains were located in the area where you were planning your next event, which one hotel chain would be your FIRST choice for the event?

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