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Guest Evaluation Survey Template

Guest Evaluation Survey Template by QuestionPro consists of questions about reasons the guests chose the hotel/restaurant/casino and ratings for the various services. Use this free list of the guest evaluation questionnaire to understand how was their stay and experience with your hotel staff. Know what do they think about the food and beverages of your hotel/restaurant.

This is a customizable sample questionnaire that can be edited according to the objective of the survey. For example, in case the hotel does not have a casino, the questions related to the casino can be eliminated. Let us know if you would like us to add more questions for you or need help with creating a survey.


Please check THREE most important reasons why you selected the [HOTEL] on this visit.
As a Hotel guest, please indicate how important the following items are for you:
Very Important
Somewhat Important
Neutral
Somewhat Unimportant
Not At All Important
Pleasant greeting and being helped by doorman
Minimal waiting time in line at "check-in"
Courteously greeted at front desk
Reservation in order when I arrive
Bell person promptly at my room after "check-in"
Bell person telling me about hotel facilities
Housekeeping services timely and efficient during your stay
A "quality" room amenities package (shampoo, soaps, etc.)
Using "special services"--wake-up calls, show or restaurant reservations, babysitters, etc.
Courtesy and helpfulness of the person who took your room service order
Very Important
Somewhat Important
Neutral
Somewhat Unimportant
Not At All Important
Prompt "room service" delivery
A "quality" room service snack or meal
Please rate for the following services:
Excellent
Very Good
Good
Fair
Poor
Pleasant greeting and being helped by doorman
Minimal waiting time in line at "check-in"
Courteously greeted at front desk
Reservation in order when I arrive
Bell person promptly at my room after "check-in"
Bell person telling me about hotel facilities
Housekeeping services timely and efficient during your stay
A quality room amenities package (shampoo, soaps, etc.)
Using special services--wake-up calls, show or restaurant reservations, babysitters, etc.
Courtesy and helpfulness of the person who took your room service order
Excellent
Very Good
Good
Fair
Poor
Prompt "room service" delivery
A quality room service snack or meal
Please rate your guest room.
Strongly disagree
Disagree
Neutral
Agree
Strongly agree
Your room had all the required furniture
Your bed and bedding were well made
The furniture in the room was clean and comfortable
Your room was clean and pleasant.
The bathroom was clean and well-equipped
Please rate our food and beverages.
Strongly disagree
Disagree
Neutral
Agree
Strongly agree
Room service delivered food on time
Serving staff is courteous and polite
The quality of food was good
The taste of food was good
Wide range of food items were available
Wide range of beverages were available
How much time do you typically spend gambling in the [HOTEL] casino (as an overnight guest)?
How much time do you spend at other casinos (as an overnight guest at [HOTEL])?
Considering your complete experience with our hotel/restaurant, how likely would you be to recommend us to a friend or colleague?
Very Unlikely
Very Likely
Do you have any comments or suggestions for us?

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