Guest Evaluation Survey Template

Guest Evaluation Survey Template by QuestionPro consists of questions about reasons the guests chose the hotel/restaurant/casino and ratings for the various services. This is a customizable questionnaire sample which can be edited according to the objective of the survey. For example, in case the hotel does not have a casino, the questions related to the casino can be eliminated.



   
Check only three responses.
Please check THREE most important reasons why you selected the [HOTEL] on this visit.
 
I wanted to try something new
 
Hotel facilities are very good
 
I saw advertising for the hotel
 
I like the environment
 
The courtesy and friendliness of the employees
 
My travel agent recommended the hotel
 
I prefer staying at a new hotel
 
When I stay in town, I almost always stay at this hotel
 
This was the only major hotel available
 
Special Events that are held at the hotel
 
My organization chose the hotel
 
Recommended by a friend/relative
 
Room rate/package price
 
I like the accessibility of a theme park
 
I like the location
 
I like the entertainment
 
Other
 

 
   
As a Hotel guest, please indicate how important the following items are for you:
Very Important Somewhat Important Neutral Somewhat Unimportant Not At All Important
Pleasant greeting and being helped by doorman
Minimal waiting time in line at "check-in"
Courteously greeted at front desk
Reservation in order when I arrive
Bell person promptly at my room after "check-in"
Bell person telling me about hotel facilities
Housekeeping services timely and efficient during your stay
A "quality" room amenities package (shampoo, soaps, etc.)
Using "special services"--wake-up calls, show or restaurant reservations, babysitters, etc.
Courtesy and helpfulness of the person who took your room service order
Prompt "room service" delivery
A "quality" room service snack or meal
 
   
Please rate for the following services:
HOTEL
Excellent Very Good Good Fair Poor
Pleasant greeting and being helped by doorman
Minimal waiting time in line at "check-in"
Courteously greeted at front desk
Reservation in order when I arrive
Bell person promptly at my room after "check-in"
Bell person telling me about hotel facilities
Housekeeping services timely and efficient during your stay
A quality room amenities package (shampoo, soaps, etc.)
Using special services--wake-up calls, show or restaurant reservations, babysitters, etc.
Courtesy and helpfulness of the person who took your room service order
Prompt "room service" delivery
A quality room service snack or meal
 
   
 
How much time do you typically spend gambling in the [HOTEL] casino (as an overnight guest)?
   
 
   
 
How much time do you spend at other casinos (as an overnight guest at [HOTEL])?
   
 

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Resort Hotel Survey Template offers customizable questions about customer satisfaction with various aspect of the hotel or resort such as front desk service, room service, room quality and size, resort restaurant or lounge and overall experience with the resort. This questionnaire is often used by resorts to analyze their scope of improvement to make their services better with each visitor. Asking visitors face-to-face may not yield truthful results but sending a survey which they can choose to answer anonymously can yield the best possible results. These results can not only help you understand what exactly do the visitors think about their experience but also maintain records that can be evaluated monthly, quarterly or yearly to make improvements in the way your hotel or resort operates.

Hospitality is a highly competitive field where new hotels and resorts are launched every single day and each one of them wishes to be successful. People belonging to various ethnicities, age-groups, income-groups, races etc. visit resorts for business or pleasure. While most of the visitors may read reviews on online websites such as TripAdvisors or Make My Trip, their visit experience has to be gathered either via surveys, polls, questionnaire or face-to-face as a small dent in the resort’s reputation can cause humongous losses to their business.

Reputation management plays an integral role in managing resorts and hotels. Online survey softwares such as QuestionPro have proven to be effective tools to constantly keep track of customer experiences and make serious amend on the basis of each of the received responses. With an exhaustive list of question option, a hotel’s management can include as many question as possible according to the desired information. Answers to these questions will help them evaluate the do’s and don'ts of their business along with offering them a platform to create a list of changes they could impose in their operational system.