Event Survey Template

Event Planning Evaluation Survey by QuestionPro includes questions about sales, pre-event, event, and post-event. This questionnaire sample includes feedback questions about satisfaction levels of customers during various phases of the event such as the sales, pre and post event, the likelihood of recommending the organization to their friends and colleagues, hotel preferences for the future events and other such questions.



   
 
Thank you for allowing us to host your recent event. In future we would like to improve our services, please take a moment to evaluate our performance. As you recall about your event, please do it in four phases: Sales, Pre-Event, Event and Post-Event. Although you or your actual on-site contact may have worked with the same person through several phases, please rate their performance separately during each phase. Please skip any questions that do not apply to your event.





We look forward to serving you again.
 
   

How satisfied were you with the overall performance during the Sales Phase?
 
Dissatisfied
 
Somewhat dissatisfied
 
Neutral
 
Satisfied
 
Very Satisfied
 
N/A
   
 
Other comments regarding the Sales Phase?
   
 
   
II - Pre-Event Phase




These questions pertain to the Pre-Event Phase of your event; The period immediately after the contract was signed. This includes all planning, discussions, and preparations leading up to the actual event.

associates:
HOTEL
Agree Somewhat agree Neutral Somewhat disagree Disagree N/A
contacted you at the appropriate time for your event planning.
understood your problems and offered creative solutions.
were flexible enough no matter how often plans changed.
offered choices which could be accommodated within your budget.
I had a great pre-event/tasting meeting experience.
   
 
Satisfied Somewhat satisfied Neutral Somewhat dissatisfied Dissatisfied N/A
How satisfied were you with our overall performance during the planning of your event?
   
 
Other comments regarding the Pre-Event Phase?
   
 
   
III - Event Phase





These questions pertain to the Event itself; everything from start to finish of the event.





Associates:
HOTEL
Agree Somewhat agree Neutral Somewhat disagree Disagree N/A
were friendly and efficient.
demonstrated a consistently high level of service.
delivered services on time and as promised.
   
 
Satisfied Somewhat satisfied Neutral Somewhat dissatisfied Dissatisfied N/A
How satisfied were you with our overall performance during the Event Phase?
   
 
Other comments regarding the Event Phase?
   
 
   
 

IV - Post Event Phase




These questions pertain to the Post-Event Phase: This includes hotel follow-up and billing.
   
 
Agree Somewhat agree Neutral Somewhat disagree Disagree N/A
Hotel associates communicated interest in your business.
The billing process was accurate.
The overall process was timely.
The overall process was understandable.
   
 
Excellent Good Average Below average Poor N/A
Overall, how would you rate the hotel?
   
 
Satisfied Somewhat satisfied Neutral Somewhat dissatisfied Dissatisfied N/A
Overall, how satisfied were you with the performance and services of the hotel?
   
Please rate:


Excellent Good Average Below average Poor N/A
Cleanliness/condition of meeting space
Comfortable meeting environment (lighting, temperature, noise, etc.)
Overall presentation/quality of food and beverages
Taste and appeal of food
   
 
Other comments regarding the Post-Event Phase?
   
   
 
If you were planning another event in this area, how likely are you to use [HOTEL] services again?
 
Very likely
 
Somewhat likely
 
Neither likely/unlikely
 
Somewhat unlikely
 
Very unlikely
   
 
Throughout the entire event experience, did you encounter any problems?
 
Yes
 
No
   
 
If yes, please describe the problem.
   
   
 
If yes, which of the following statements best describes your feelings about the action taken by the hotel to resolve your problem(s):
 
Satisfied
 
Somewhat satsified
 
Neutral
 
Somewhat dissatisfied
 
Dissatisfied
 
N/A
   
 
Are there [HOTEL] associates you would like to recognize for outstanding service?
   
   
 
Based only on your personal preference, if all of the following hotel chains were located in the area where you were planning your next event, which one hotel chain would be your FIRST choice for the event?
 
Embassy Suites
 
Hyatt
 
Sheraton
 
Hilton
 
Marriott
 
Westin
 
Holiday Inn
 
Ritz Carlton
 
No Preference
 
Other
 
 

Restaurant / Hotel Surveys

Guest Evaluation Survey Template

27 questions

Guest Evaluation Survey Template by QuestionPro consists of questions about reasons the guests chose the hotel/restaurant/casino and ratings for the various services. This is a customizable questionnaire sample which can be edited according to the objective of the survey. For example, in case the hotel does not have a casino, the questions related to the casino can be eliminated.

Restaurant / Hotel Surveys

Resort Evaluation Survey Template

14 questions

Resort Evaluation Survey Template by QuestionPro offers questions regarding the services offered by the resort, usage of different amenities and customer satisfaction levels. This customizable questionnaire sample can be edited according to the required information details. For example, this template includes a question about the reason for choosing the resort, the answer options of which can be edited.

Restaurant / Hotel Surveys

Resort Hotel Survey Template

18 questions

Resort Hotel Survey Template includes 15+ questions about customer satisfaction with the front desk, guest services, guest room/bath, room service, restaurant/lounge, and an overall rating. QuestionPro offers this customizable questionnaire sample with questions that will help a resort hotel serve their guests better. One of the question examples is: "According to your most recent experience, rate the following attributes."