15 Hotel Survey Questions for Feedback Questionnaire + Template

As mentioned earlier, it is important for resorts and hotels to be better than the others who offer similar services at similar or lower costs. Here are five reasons for conducting an effective online resort hotel survey:

• Find ways to prompt visitors to come back: A memorable stay at a resort as well as a terrible one needs to be addressed. Resort management needs to learn directly from visitors where they can improve and which were the aspects that they completely enjoyed. Word of mouth is an incredible source for customers to share their experiences and by conducting resort hotel surveys, the management can analyze whether the visitor will spread a positive or negative word. In case of negative feedback, the management can make improvements so that the same complaint can be averted.
• Analyze whether your services are worth the money visitor’s pay: Resort visits aren’t always economical. A significant amount of money is invested by the visitor and the services provide at the resort should be worth their money. Know from the visitors' feedback about whether the availed resorts were value-for-money or not. Changes in either prices or improvement in services can happen on the basis of the feedback.
• Leaving a pen-and-paper survey at the room no more works: There were times when people used to provide feedback via the pen-and-paper left on a table in the room. But with changing times, the response rate to those surveys has reduced and this has led to an increase in the number of people responding to online surveys. Sending online surveys and reminding visitors to fill them out has proven to be more effective than paper surveys.
• Source to effectively minimize complaints on the web: Resorts now have an elaborate platform to share their experiences - the internet. But, internet causes damage to the resort’s reputation. Negative reviews take a significant time to fade away from the internet and requires online reputation management. To avoid such situations, collect data from customers via surveys and questionnaires - ask them to rate their experience, provide detailed insights about their experience. This way, you can minimize the complaints to a great extent before it can become almost immortal on the web!
• Truth about the resort needs to be uncovered: Face-to-face surveys or pen-and-paper surveys often have discrepancies, in terms of honesty of feedback as customer identity is involved. Truth about the resort facilities, service, restaurant etc. can be obtained from a survey such as this one. The feedback of hotel staff, their behavior, room management, courteousness of the staff and other such aspects can be included and analyzed via the resort hotel survey. The QuestionPro sample survey has all questions that will help resorts to uncover details about resort.