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Hotel Survey Questions for Guest Feedback & Satisfaction Questionnaire

This resort and hotel satisfaction survey questionnaire has the right set of questions for general and targeted hotel feedback surveys. Survey templates such as this one help hotels collect insights from their guests and take decisions to serve them better. One of the questions, "According to your most recent experience, rate the following attributes?" will help hotels understand customer opinions about the quality of various attributes. Use this sample questionnaire to discover scopes of improvement and make your hotel's services better with each visitor.

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Please take a moment to rate our services. Thank you for giving us the opportunity to serve you.

Considering your complete experience at our hotel, how likely would you be to recommend us to a friend or a colleague?

012345678910

Very Unlikely

Very Likely

	Excellent	Good	Average	Below average	Poor	N/A
Menu Variety	Excellent	Good	Average	Below average	Poor	N/A

Value for price paid	Excellent	Good	Average	Below average	Poor	N/A

Promptness of service	Excellent	Good	Average	Below average	Poor	N/A

Quality of service	Excellent	Good	Average	Below average	Poor	N/A

Quality of food	Excellent	Good	Average	Below average	Poor	N/A

Quality of beverage	Excellent	Good	Average	Below average	Poor	N/A

How would you rate our resort on the basis of the below?

	Excellent	Good	Average	Below average	Poor	N/A
Our staff's hospitality? (Friendliness, courtesy, responsiveness)	Excellent	Good	Average	Below average	Poor	N/A

Resort's public areas?	Excellent	Good	Average	Below average	Poor	N/A

Value for the price paid?	Excellent	Good	Average	Below average	Poor	N/A

Ability to provide a relaxing atmosphere?	Excellent	Good	Average	Below average	Poor	N/A

Please rate the following:

	Excellent	Good	Average	Below average	Poor	N/A
Decor	Excellent	Good	Average	Below average	Poor	N/A

Cleanliness	Excellent	Good	Average	Below average	Poor	N/A

Condition of rooms	Excellent	Good	Average	Below average	Poor	N/A

Housekeeping services	Excellent	Good	Average	Below average	Poor	N/A

Heating/cooling within the room	Excellent	Good	Average	Below average	Poor	N/A

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Top 3 reasons to use this hotel and resort survey template

1. Measure the hotel's Net Promoter Score: It measures the net promoter score of the resort by calculating the percentage of guests who are promoters and subtract the percentage of customers who are detractors.

2. Evaluate guest satisfaction on important hospitality parameters: This survey questionnaire evaluates the overall hospitality of the resort based on parameters like location, value, food, price, ambiance, and cleanliness.

3. Collect feedback on resort ambiance: Gather feedback on your resort atmosphere and improve it to serve the new guest better. It also evaluates how the resort environment boosts the customer's happiness level.

Hotel Survey Questions for Guest Feedback & Satisfaction Questionnaire

Top 3 reasons to use this hotel and resort survey template

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