FREE ACCOUNT
Survey Templates Restaurant / Hotel Surveys Hotel Survey Questions for Guest Feedback & Satisfaction Questionnaire

Hotel Survey Questions for Guest Feedback & Satisfaction Questionnaire

This resort and hotel satisfaction survey questionnaire has the right set of questions for general and targeted hotel feedback surveys. Survey templates such as this one help hotels collect insights from their guests and take decisions to serve them better. One of the questions, "According to your most recent experience, rate the following attributes?" will help hotels understand customer opinions about the quality of various attributes. Use this sample questionnaire to discover scopes of improvement and make your hotel's services better with each visitor.


Please take a moment to rate our services. Thank you for giving us the opportunity to serve you.
Considering your complete experience at our hotel, how likely would you be to recommend us to a friend or a colleague?
Very Unlikely
Very Likely
Excellent
Good
Average
Below average
Poor
N/A
Menu Variety
Value for price paid
Promptness of service
Quality of service
Quality of food
Quality of beverage
How would you rate our resort on the basis of the below?
Excellent
Good
Average
Below average
Poor
N/A
Our staff's hospitality? (Friendliness, courtesy, responsiveness)
Resort's public areas?
Value for the price paid?
Ability to provide a relaxing atmosphere?
Please rate the following:
Excellent
Good
Average
Below average
Poor
N/A
Decor
Cleanliness
Condition of rooms
Housekeeping services
Heating/cooling within the room
Comments
Email Address (Optional)

Top 3 reasons to use this hotel and resort survey template

1. Measure the hotel's Net Promoter Score: It measures the net promoter score of the resort by calculating the percentage of guests who are promoters and subtract the percentage of customers who are detractors.

2. Evaluate guest satisfaction on important hospitality parameters: This survey questionnaire evaluates the overall hospitality of the resort based on parameters like location, value, food, price, ambiance, and cleanliness.

3. Collect feedback on resort ambiance: Gather feedback on your resort atmosphere and improve it to serve the new guest better. It also evaluates how the resort environment boosts the customer's happiness level.