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Hotel Survey Questions for Guest Feedback & Satisfaction Questionnaire

This resort and hotel satisfaction survey questionnaire has the right set of questions for general and targeted hotel feedback surveys. Survey templates such as this one help hotels collect insights from their guests and take decisions to serve them better. One of the questions, "According to your most recent experience, rate the following attributes?" will help hotels understand customer opinions about the quality of various attributes. Use this sample questionnaire to discover scopes of improvement and make your hotel's services better with each visitor.

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Please take a moment to rate our services. Thank you for giving us the opportunity to serve you.

Considering your complete experience at our hotel, how likely would you be to recommend us to a friend or a colleague?

Very Unlikely

Very Likely

Excellent

Good

Average

Below average

Poor

N/A

Menu Variety

Excellent

Good

Average

Below average

Poor

N/A

Value for price paid

Excellent

Good

Average

Below average

Poor

N/A

Promptness of service

Excellent

Good

Average

Below average

Poor

N/A

Quality of service

Excellent

Good

Average

Below average

Poor

N/A

Quality of food

Excellent

Good

Average

Below average

Poor

N/A

Quality of beverage

Excellent

Good

Average

Below average

Poor

N/A

How would you rate our resort on the basis of the below?

Excellent

Good

Average

Below average

Poor

N/A

Our staff's hospitality? (Friendliness, courtesy, responsiveness)

Excellent

Good

Average

Below average

Poor

N/A

Resort's public areas?

Excellent

Good

Average

Below average

Poor

N/A

Value for the price paid?

Excellent

Good

Average

Below average

Poor

N/A

Ability to provide a relaxing atmosphere?

Excellent

Good

Average

Below average

Poor

N/A

Please rate the following:

Excellent

Good

Average

Below average

Poor

N/A

Decor

Excellent

Good

Average

Below average

Poor

N/A

Cleanliness

Excellent

Good

Average

Below average

Poor

N/A

Condition of rooms

Excellent

Good

Average

Below average

Poor

N/A

Housekeeping services

Excellent

Good

Average

Below average

Poor

N/A

Heating/cooling within the room

Excellent

Good

Average

Below average

Poor

N/A

Comments

Email Address (Optional)

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Top 3 reasons to use this hotel and resort survey template

1. Measure the hotel's Net Promoter Score: It measures the net promoter score of the resort by calculating the percentage of guests who are promoters and subtract the percentage of customers who are detractors.

2. Evaluate guest satisfaction on important hospitality parameters: This survey questionnaire evaluates the overall hospitality of the resort based on parameters like location, value, food, price, ambiance, and cleanliness.

3. Collect feedback on resort ambiance: Gather feedback on your resort atmosphere and improve it to serve the new guest better. It also evaluates how the resort environment boosts the customer's happiness level.

Hotel Survey Questions for Guest Feedback & Satisfaction Questionnaire

Top 3 reasons to use this hotel and resort survey template

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