Resort Evaluation Survey Template

Resort Evaluation Survey Template by QuestionPro offers questions regarding the services offered by the resort, usage of different amenities and customer satisfaction levels. This customizable questionnaire sample can be edited according to the required information details. For example, this template includes a question about the reason for choosing the resort, the answer options of which can be edited.



   
 
Dear Guest,


We want to make your stay a memorable vacation experience. To help us better serve you, please take a moment and fill out the following survey to let us know how we are doing at the [RESORT]




Sincerely,
The Management & Staff
 
   
 

Why did you choose to stay with us?
 
Previous visit
 
Attending meeting
 
Bus tour
 
Walk-in
 
Referral by airline
 
Friend or relative
 
Travel agent
 
AAA or Mobile tour guide
 
Advertising billboard
 
Newspaper
 
Article
 
Radio
 
Magazine
 
Special package rate
 
Other
 
 
   
 
What was your main form of transportation to [CITY]?
 
Airplane
 
Auto
 
Bus
 
Train
 
Other
 
 
   
 
When did you make reservations?
 
more than a year in advance
 
6-9 months in advance
 
3-6 months in advance
 
1-3 months in advance
 
no reservation (walk-in)
 
   
 
Who made the reservation?
 
family member
 
travel agent
 
meeting planner
 
secretary
 
friend
 
self
 
Other
 
 
   
 
What could we do in the future to improve our services?
   
 
   
 
Name
   
Address
   
City
   
State
   
ZipCode
   
Email Address (Optional)
   
 
   
 
Any other comments or suggestions
   
 
   
 
Thank you very much for your assistance. Your evaluation will be carefully considered.
 

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Resort Hotel Survey Template

18 questions

Resort Hotel Survey Template offers customizable questions about customer satisfaction with various aspect of the hotel or resort such as front desk service, room service, room quality and size, resort restaurant or lounge and overall experience with the resort. This questionnaire is often used by resorts to analyze their scope of improvement to make their services better with each visitor. Asking visitors face-to-face may not yield truthful results but sending a survey which they can choose to answer anonymously can yield the best possible results. These results can not only help you understand what exactly do the visitors think about their experience but also maintain records that can be evaluated monthly, quarterly or yearly to make improvements in the way your hotel or resort operates.

Hospitality is a highly competitive field where new hotels and resorts are launched every single day and each one of them wishes to be successful. People belonging to various ethnicities, age-groups, income-groups, races etc. visit resorts for business or pleasure. While most of the visitors may read reviews on online websites such as TripAdvisors or Make My Trip, their visit experience has to be gathered either via surveys, polls, questionnaire or face-to-face as a small dent in the resort’s reputation can cause humongous losses to their business.

Reputation management plays an integral role in managing resorts and hotels. Online survey softwares such as QuestionPro have proven to be effective tools to constantly keep track of customer experiences and make serious amend on the basis of each of the received responses. With an exhaustive list of question option, a hotel’s management can include as many question as possible according to the desired information. Answers to these questions will help them evaluate the do’s and don'ts of their business along with offering them a platform to create a list of changes they could impose in their operational system.