Guest Evaluation Survey Template

Hotel/Casino guest evaluation of service.



   
Check only three responses.
Please check THREE most important reasons why you selected the [HOTEL] on this visit.
 
I wanted to try something new
 
Hotel facilities are very good
 
I saw advertising for the hotel
 
I like the environment
 
The courtesy and friendliness of the employees
 
My travel agent recommended the hotel
 
I prefer staying at a new hotel
 
When I stay in town, I almost always stay at this hotel
 
This was the only major hotel available
 
Special Events that are held at the hotel
 
My organization chose the hotel
 
Recommended by a friend/relative
 
Room rate/package price
 
I like the accessibility of a theme park
 
I like the location
 
I like the entertainment
 
Other
    

 
   
As a Hotel guest, please indicate how important the following items are for you:
Very Important Somewhat Important Neutral Somewhat Unimportant Not At All Important
Pleasant greeting and being helped by doorman
Minimal waiting time in line at "check-in"
Courteously greeted at front desk
Reservation in order when I arrive
Bell person promptly at my room after "check-in"
Bell person telling me about hotel facilities
Housekeeping services timely and efficient during your stay
A "quality" room amenities package (shampoo, soaps, etc.)
Using "special services"--wake-up calls, show or restaurant reservations, babysitters, etc.
Courtesy and helpfulness of the person who took your room service order
Prompt "room service" delivery
A "quality" room service snack or meal
 
   
Please rate for the following services:
HOTEL
Excellent Very Good Good Fair Poor
Pleasant greeting and being helped by doorman
Minimal waiting time in line at "check-in"
Courteously greeted at front desk
Reservation in order when I arrive
Bell person promptly at my room after "check-in"
Bell person telling me about hotel facilities
Housekeeping services timely and efficient during your stay
A quality room amenities package (shampoo, soaps, etc.)
Using special services--wake-up calls, show or restaurant reservations, babysitters, etc.
Courtesy and helpfulness of the person who took your room service order
Prompt "room service" delivery
A quality room service snack or meal
 
   
 
How much time do you typically spend gambling in the [HOTEL] casino (as an overnight guest)?
   
 
   
 
How much time do you spend at other casinos (as an overnight guest at [HOTEL])?
   
 

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