15 Software Evaluation Survey Questions + Sample Questionnaire Template

In order to sustain and grow software, every organization seeks to understand its true customer value in terms of product usability, flexibility, and features. Here are some reasons for conducting a software evaluation survey -

• Is your software easy to configure? If not, do the customers have enough guidance to configure the software or make an edit? Insights about how do customers configure or get their issues resolved from either the customer service team or technical manuals can be obtained from a software evaluation survey.
• Garner information about what the competitors do differently to keep their respective customers engaged in terms of software features, pricing, and other offers.
• Net Promoter Score question such as: “Considering your complete experience with our software, how likely would you be to recommend its use to a friend or colleague?” can be asked to understand customer loyalty towards your software products.
• You can also include a question about various factors of your software such as: “Please rate your level of satisfaction with the following aspects of our software.” By including as many aspects as you possibly can, you can gain insights about each of them individually to understand where to improve and which aspects do customers appreciate.

• Edit the question examples for constantly improving the software and make efforts towards building a better product.
• In case of a new software launch, you can know what the market potential truly is and also monitor the scope of success of the product.
• Get insights about whether the users would recommend your software to their network so that you can analyze the growth of your business.
• Competitor analysis of your software so that your target audience can be kept satisfied by providing them features or software products as per their requirement.