Use these software product evaluation questions to evaluate the importance of various attributes for a software product. Find out how satisfied your users are with your product and gain insights into the user behavior and preferences. You can use their feedback to design new features and create a product marketing strategy.
Software product researchers can use our free software evaluation survey template to understand the factors that contribute to the success of a product. You can edit this sample and include questions and examples pertaining to software product type.
Please rate your level of satisfaction with the following aspects of our software:
Very Satisfactied
Somewhat Satisfied
Neutral
Somewhat Unsatisfied
Very Unsatisfied
N/A
Ease of installation
Ease of use
Hardware compatibility
Operating system compatibility
Security
Ability to integrate with other apps
Look and feel
Very Satisfactied
Somewhat Satisfied
Neutral
Somewhat Unsatisfied
Very Unsatisfied
N/A
Application software compatibility
Documentation
Collaborate with team
Clarity of documentation
Accessibility of product support
Quality of product support
Value for money
Very Satisfactied
Somewhat Satisfied
Neutral
Somewhat Unsatisfied
Very Unsatisfied
N/A
Overall reliability
Overall performance
Considering your complete experience with our software, how likely would you be to recommend its use to a friend or colleague?0 Very Unlikely to 10 Very Likely
In order to sustain and grow software, every organization seeks to understand its true customer value in terms of product usability, flexibility, and features. Here are some reasons for conducting a software evaluation survey:
- Is your software easy to configure? If not, do the customers have enough guidance to configure the software or make an edit? Insights about how do customers configure or get their issues resolved from either the customer service team or technical manuals can be obtained from a software evaluation survey.
- Garner information about what the competitors do differently to keep their respective customers engaged in terms of software features, pricing, and other offers.
- Net Promoter Score question such as: “Considering your complete experience with our software, how likely would you be to recommend its use to a friend or colleague?” can be asked to understand customer loyalty towards your software products.
- You can also include a question about various factors of your software such as: “Please rate your level of satisfaction with the following aspects of our software.” By including as many aspects as you possibly can, you can gain insights about each of them individually to understand where to improve and which aspects do customers appreciate.
Benefits of Free Software Product Evaluation Survey Template
- Edit the examples question for constantly improving the software and make efforts towards building a better product.
- In case of a new software launch, you can know what the market potential truly is and also monitor the scope of success of the product.
- Get insights about whether the users would recommend your software to their network so that you can analyze the growth of your business.
- Competitor analysis of your software so that your target audience can be kept satisfied by providing them features or software products as per their requirement.
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