Technical Support Satisfaction Survey Questions + Sample Questionnaire Template

Technical support satisfaction survey questions to evaluate the effectiveness of support provided to customers. This sample questionnaire gathers insight on the quality of solution provided, overall satisfaction mesurement, time bound effectiveness etc.



   
 
Thank you for taking the time to complete our Customer Support Satisfaction Survey. We appreciate your honest feedback. Please answer all of the following questions and click on the "Submit Survey" button when you are done.
 
   

How satisfied are you with the OVERALL quality of service you received?
 
Very satisfied   
 
Somewhat satisfied   
 
Dissatisfied   
 
Very dissatisfied   
 
N/A
 
   
 
Do you consider the problem resolved?
 
Yes
 
No
 
   
 
Was your question or issue resolved the first time you contacted technical support?
 
Yes
 
No
 
   
 
How satisfied are you with this particular phone support experience?
   
 
   
 
Did you attempt to use our online support web site before making this call?
 
Yes
 
No
 
   
 
If yes, how satisfied were you overall with this online support experience?
   
 
   
 
How satisfied are you with our technical support in general?
   
 
   
 
We sincerely appreciate any comments or suggestions you have. This will help us improve our service in the future.
   
 

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