Transportation survey questions and a sample questionnaire template helps to evaluate customer satisfaction with public and private transportation services for travel. This sample survey evaluates the level of satisfaction with regards to transportation time consistency, e-commerce, and online availability, equipment, solutions, service, and support.
Use this template as it is or customize it as per your needs. You can add new questions, update existing ones or change options.
1. Evaluate customer satisfaction with transportation services: This survey questionnaire helps to evaluate the customer satisfaction level about public and private transportation services. It also evaluates the consistency of transit times and local switching.
2. Collect feedback on the equipment supplied by the transportation company: This survey template helps to collect feedback on the equipment delivery process, equipment cleanliness, availability, and corrective action taken if the equipment did not meet customer expectations.
3. Evaluate customer satisfaction with marketing representative: The above template helps to evaluate marketing representatives for various parameters:
(a) Understand your transportation needs.
(b) Does the marketing representative provides a competitive product or services.
(c) Understand your business needs.
(d) Timelines and adequacy