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Survey Templates B2B Surveys 50 Transportation Survey Questions + Sample Questionnaire Template

50 Transportation Survey Questions + Sample Questionnaire Template

Transportation survey questions and a sample questionnaire template helps to evaluate customer satisfaction with public and private transportation services for travel. This sample survey evaluates the level of satisfaction with regards to transportation time consistency, e-commerce, and online availability, equipment, solutions, service, and support.

Use this template as it is or customize it as per your needs. You can add new questions, update existing ones or change options.


 
Transportation Service

How satisfied have you been in the last 12 months with each of the following?
 
Equipment


 

Complete this section IF YOU USE EQUIPMENT SUPPLIED BY (COMPANY).

How satisfied have you been in the last 12 months with each of the following?
How satisfied have you been in the last 12 months with each of the following?
Please name your marketing representative
If you don't know, type N/A.
Customer Solutions

(COMPANY) Customer Solutions Department is the customer contact for issues and inquiries concerning railroad status, service commitments and logistic solutions.

How satisfied have you been
in the last 12 months with each of the following?
Service Support



 

(COMPANY) Service Support Department handles the customers' routine transactional activity, such as car releases, switching requests, etc., and is reached by calling 800-555-5555.



 

How satisfied have you been in the last 12 months with each of the following?
Billing


 

How satisfied have you been in the last 12 months with each of the following?
Freight Loss and Damage



 

How satisfied have you been in the last 12 months with each of the following?
ECommerce

How satisfied have you been in the last 12 months with each of the following?
 
Overall
How satisfied are you with (COMPANY) performance regarding:
Compared to other rail and intermodal transportation providers, how would you rate (COMPANY)?
Please list the three most important areas when dealing with a transportation carrier.
As stated in the introduction of this survey, your (COMPANY) Account Representative will contact you within two weeks to address any items for which you indicate dissatisfaction. You can also request a call here.
Do you want to be called to discuss an issue related to the topics in this survey?
 
Your Name
Title
Company Name
Phone Number
 
 
 
 
Do you receive (COMPANY) bills?
















 
 
 
 
Have you used (COMPANY) website?
Have you experienced freight loss and/or damage on (COMPANY) in the past 12 months?












 
Click on the Submit button to complete this survey. Thank you for your assistance.

Top 3 reasons to use this transportation survey template

1. Evaluate customer satisfaction with transportation services: This survey questionnaire helps to evaluate the customer satisfaction level about public and private transportation services. It also evaluates the consistency of transit times and local switching.

2. Collect feedback on the equipment supplied by the transportation company: This survey template helps to collect feedback on the equipment delivery process, equipment cleanliness, availability, and corrective action taken if the equipment did not meet customer expectations.

3. Evaluate customer satisfaction with marketing representative: The above template helps to evaluate marketing representatives for various parameters:

(a) Understand your transportation needs.
(b) Does the marketing representative provides a competitive product or services.
(c) Understand your business needs.
(d) Timelines and adequacy