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Survey Templates B2B Surveys Vendor Satisfaction Survey + Sample Questionnaire Template

Vendor Satisfaction Survey + Sample Questionnaire Template

A vendor satisfaction survey is intended to help suppliers and vendors evaluate their client's satisfaction with regards to their business dealings. This survey template aims to identify the requirements of the client and the factors that can strengthen the vendor-customer relationship. Such a survey can enable vendors to stay ahead in the competition and land up with long term contracts with their customers.

Nowadays, every organization requires vendors. However, the number of vendors for each company is growing exponentially, and hence there is tremendous competition. To stay in the market, a vendor has to manage its timely delivery, quality of products or service, pricing, etc. better than the competitors in the market. Hence, a vendor satisfaction survey will enable vendors to understand what is most important to their customers and strengthen their relationship with the customer.

The following are the questions to gather information about how satisfied the customer is with vendor-provided services and products.


Considering your complete experience with us, how likely are you to recommend us, as a vendor to others?
Very Unlikely
Very Likely
Please state your level of satisfaction for the following:
Very dissatisfied
Not satisfied
Neutral
Satisfied
Very satisfied
Time taken to process your orders
Accurate processing of your orders
Information provided about the status of your orders
Courteous and friendly nature of our representative
Understanding of your requirements
Knowledge of our representative
Responsiveness of our company to your requirements
The quality of our services and products
Overall, how satisfied are you with our services and products
How important are the following to you?
Not at all important
Slightly important
Moderately important
Very important
Extremely important
Quality of product
Quality of service
Timely delivery
Credit limit
Good communication skills
Understanding of your requirements
Pricing
How do you prefer to send your requirements to us?
The amount of information we provide you with, for our new services and products is:
We create newsletters about our achievements with all of our customers. Are you interested in knowing more about it?
How did you hear about us?
How often have you faced any issues with us for the following:
Always
Very Often
Sometimes
Rarely
Never
Delivery
Quality of service
Quality of product
Communication and understanding
Financial transactions
Behavior of our representative
Replacement of faulty goods
How fast are the issues resolved?
Overall, how much do you trust in us to complete your orders effectively?
When was the last time you made a purchase from us?
Do you have any other comments/suggestion to help us serve you better?

Top 3 reasons to use this vendor satisfaction survey template

1. Measure the net promoter score: It measures the net promoter score of the vendor based on the customers who will likely or unlikely recommend your service to others.

2. Identify strengths and weaknesses: This survey questionnaire helps the vendor to identify their strength and weakness. It gives them the opportunity to meet their customer expectation and better serves their new customers.

3. Evaluate the quality of products, services, and processes: Helps the vendors to gather information from the customers on product and service quality, timely delivery, pricing, relevant information, and the behavior of customer service representative.