1.30PM - 2.30PM Canapes and welcome drinks

2.35PM - 2.45PM Welcome speech (Aseem Badshah - QuestionPro)

2.45PM - 3.15PM Unlocking CX Excellence: Strategies for Winning Employee Support and Driving Change

Kendall Rynders - Cueta

This keynote explores the power of incremental change in transforming organizations into customer-centric powerhouses. As CX professionals, we recognize that sustainable change is not achieved through grand gestures, but rather through a series of small, incremental shifts that collectively steer the business towards a customer-centric future.

This keynote addresses the risks of leaving individuals behind, delving into the psycho-physiological impact of change and the importance of understanding that monumental changes can overwhelm employees and hinder long-term success. By prioritizing empathy and a nuanced approach, we navigate the delicate balance between innovation and employee well-being. Join us on a journey that not only propels the organization toward CX excellence but also ensures the well-being of its people.

3.15PM - 3.45PM SAMRA Insights and 2024 Trends

Shaun Naidoo - SAMRA

Discover the benefits of being associated with SAMRA as we assess the biggest challenges and key learnings for the market research community this year. Peek into 2024 and learn which industry trends to look out for.

4PM - 4.30PM Taking your Insights and Experiences to the Next Level

Aseem Badshah - QuestionPro

Our ethos is to keep you up to date with the latest advancements in CX, market research and insights. Harness the power of experiences and use it to transform your organization from the inside out.

Discover how the advancements in our 2024 roadmap will help shape the future of your work and industry.

4.30PM - 5.15PM CX Panel Discussion

Mawande Bokweni - QuestionPro

Jordan Seke - University of the Witwatersrand

Este Digue

Our distinguished panellists will delve into the art of aligning customer delight with superior experiences, all while leveraging robust insights. They will share proven methodologies, innovative approaches, and real-world success stories that underline the transformative impact of a well-crafted program.

5.15PM - 6.45PM Sit down 3 course meal

6.45PM - 8PM Rooftop networking, drinks and giveaways