What is Digital Customer Service? Why You Need It + Tips

Are you trying to improve your business? Need to work on your strategy? Remember, you need to add digital customer […]

The Cost of Neglecting Human Connection in Customer Support | Tuesday CX Thoughts

In this edition of TCXT, Raj Sivasubramanian, our Vice President of Journey Management & CX Consulting, shares a personal story […]

Numbers can only tell part of the story in a data-driven world. However, qualitative insights go beyond the numbers to […]

Effective communication is crucial to success in almost every field. Whether you’re gathering feedback for a product launch, evaluating training […]

Every customer interaction matters, especially for retail leaders like JCPenney. By exploring NPS as a key metric, we can uncover […]