Simple & Honest Words — Tuesday CX Thoughts
There is something that can be said about a very direct and straightforward statement to customers, particularly when their confidence […]
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Ken has 20 years of customer experience research in retail, technology, hospitality, financial services, automotive, SaaS deployments, and CX consultation.
There is something that can be said about a very direct and straightforward statement to customers, particularly when their confidence […]
Those that know me know that time is important to me. My calendar is booked solid on most days, and […]
Yes, the date sits in the mind of income earners in the United States – April 15th. Well, this year, […]
Let’s be really honest for a moment, we do not develop a customer experience strategy because we want to be […]
Last week I got to take a day off and spend a little time in my former home state. Definitely […]