Possible Results of Failing to Listen — Tuesday CX Thoughts
We have heard these customer experience stories before. A patron that has no alternative. Their only choice is to pay […]
Redefining the Restaurant Customer Journey — Tuesday CX Thoughts
When you think about your sit-down restaurant experiences, are there any that really stand out to you? Sure, I could […]
Three Emotions that Really Matter in CX — Tuesday CX Thoughts
Technology is amazing. We continue to explore new areas in customer experience strategy, such as machine learning in customer service, […]
What Your Help Wanted Sign Says About Your CX — Tuesday CX Thoughts
Having the right people helping your customers is important to any customer experience strategy, and no customer experience software platform, […]
Simple & Honest Words — Tuesday CX Thoughts
There is something that can be said about a very direct and straightforward statement to customers, particularly when their confidence […]
