The Downward Spiral of Customer Experience — Tuesday CX Thoughts
In a hurry? Listen to this week’s TCXT Review: It is hard to build and maintain a reputation for being […]
Home Archives for Ken Peterson Page 10
Ken has 20 years of customer experience research in retail, technology, hospitality, financial services, automotive, SaaS deployments, and CX consultation.

In a hurry? Listen to this week’s TCXT Review: It is hard to build and maintain a reputation for being […]

In a Hurry? Listen to this week’s topic review: Several times a week, my news feed shows me articles about […]

In a hurry? Listen to this week’s topic review: While my youngest has already graduated, I still have the honor […]

We certainly have come a long way when it comes to getting items that we want and getting them quickly. […]

I have the opportunity to volunteer every week at the Farmer’s Market, managed by the Kaiser High School Parent-Teacher-Student Association. […]



