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Home Archives for Ken Peterson Page 8

Ken Peterson

Ken has 20 years of customer experience research in retail, technology, hospitality, financial services, automotive, SaaS deployments, and CX consultation.

I expect that we should see the investment in Generative AI as a means to allow human interactions to become more empathetic.

Thinking About Skynet 2024 and Beyond? — Tuesday CX Thoughts

Watch this week’s Video Review with Ken Peterson At the end of 2023, industry analysts used their crystal ball to […]

Why Is User Retention Important?

Happy Tuesday! Short on time for our CXThoughts today?Join us for a quick video summary with Ken Peterson! 👇 A […]

A response should not necessarily be reserved for negative reviews, or reviews with the highest scores.

Are You Even Listening? — Tuesday CX Thoughts

Check Out This Week’s Video Review with Ken Peterson: Have you ever looked for relationship advice? Probably the single most […]

AI will not replace customer service, those that use it correctly, will make themselves more valuable.

Want to Save Your Job From AI? Use More AI — Tuesday CX Thoughts

Check out this week’s Video Review with Ken Just over a year ago, there was a celebration upon the release […]

2023: A Year of Transformative Product Updates at QuestionPro CX

At QuestionPro CX, our commitment to delivering unparalleled customer experience solutions remains steadfast. In 2023, we’ve undertaken a significant journey […]

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