Raising the Bar (The Wrong Way) – Tuesday CX Thoughts
Customer Experience is all about the Perceived Promise A few months ago I was asked to participate in a round […]
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Ken has 20 years of customer experience research in retail, technology, hospitality, financial services, automotive, SaaS deployments, and CX consultation.
Customer Experience is all about the Perceived Promise A few months ago I was asked to participate in a round […]
QuestionPro is pleased to be named a Niche Player in Gartner’s Magic Quadrant for Voice of the Customer (VoC), 2021. […]
Is a one-time visitor valuable? I recall many years ago walking the central area of Brussels with a client and […]
Low supply and high demand Over this past weekend, we went head-first into the holiday shopping period. Shoppers looking to […]
Recognition counts It is that time of year where we take a look around us and think about what happened, […]