Two problems with your CX program – Tuesday CX Thoughts
If your goal is to create a great customer experience, you need to integrate and optimize every interaction a customer […]
The Wrong Way to Get CX Right – Tuesday CX Thoughts
The “Old World” Social Media App I have a very vivid memory of my first summer away from my small […]
How could you NOT know – Tuesday CX Thoughts
Organizational Dysfunction No organization, large or small, is perfect. I know some organizations – even some of our competitors – […]
The problem with Hawaii – Tuesday CX Thoughts
So Much To See, So Little Time The past few weeks have been interesting here where I live. Instead of […]
Making Consumer Insights Matter – Tuesday CX Thoughts
Creating the link It is with a certain amount of humility that I acknowledge this fact: I am not a […]
