Requiring Perfection
The Perfect 10 When I think about the “Perfect 10”, my mind goes back to when I was younger and […]
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The Perfect 10 When I think about the “Perfect 10”, my mind goes back to when I was younger and […]
A Storm Creating a CX Storm This past weekend, I was in my old hometown awaiting my family to join […]
Has it been a year already? This week, one year ago, was one of the most unusual times in my […]
Isn’t This Already Settled? I was having a conversation with a client last week about a new survey they wanted […]
What Bothers Customers? One Instant Answers poll that came across my desk last week was directly related to CX. [Note: […]