The “Ultimate Question” Question!
Isn’t This Already Settled? I was having a conversation with a client last week about a new survey they wanted […]
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Isn’t This Already Settled? I was having a conversation with a client last week about a new survey they wanted […]
What Bothers Customers? One Instant Answers poll that came across my desk last week was directly related to CX. [Note: […]
Accolades are great Last week, our QuestionPro CX software received another glowing write-up by industry analysts. It wraps up our […]
The Anatomy of An Apology Over the weekend, I received an update from a long overdue Christmas gift. It was […]
A hero stands out in one area Our definition of ‘hero’ evolves over time. When we are young, it might […]