Worst Customer (and Employee) Experience KPI!
Building Rapport I have been involved in many discussions surrounding the “best KPI” metric for Customer Experience. In my first […]
Customer Satisfaction Metrics: 7 Best Metrics to Measure
Throughout 2021 the expectations of a great customer experience were not necessarily held to the same standard. The world was […]
Don’t forget the small things
Closed On Christmas Day Many years ago when working for a liquor retailer, I would take on the task of […]
Customer Experience and Effort
Time Zone Questions I have worked remotely for years, long before it was really even considered an option. Having worked […]
Marketing and the Customer Experience
Marketing to Customers Recently I received a marketing offer from a car rental company: use a neighborhood location to rent […]
