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Home Archives for Ken Peterson Page 34

Ken Peterson

add-custom-variables-cx-projects

Feature update: You can now add up to 50 additional custom variables to your CX projects

When conducting customer research, you have to factor in many variables; you have so many apart from the generic demographics. […]

cx-amid-decreasing-value

Customer experience amid decreasing value

Over the past two weeks, I got to watch a company destroy itself in the minds of its customers. The […]

Customer-engagement-Definition-importance-examples-benefits-surveys

Customer Engagement: Definition, Benefits & Examples

What is customer engagement? Definition: Customer engagement may be defined as the connection and interactions that exist between a brand […]

CX-the-crystal-ball

The crystal ball

The childhood dream of seeing the future through a crystal ball usually included playing the lottery when knowing the winning […]

What is customer satisfaction score or CSAT score

What is a Customer Satisfaction score or CSAT score?

Customer satisfaction score: Definition A customer satisfaction score (CSAT score) is a measurement of customer satisfaction level through a one-question […]

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