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When right is wrong & wrong is right We’ve all seen quite a few changes in the last few months. […]
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When right is wrong & wrong is right We’ve all seen quite a few changes in the last few months. […]
The benefits of customer satisfaction are various, including increased competitiveness and growth. Customer satisfaction is essential to keeping your current […]
We all hate surprises – At least this kind Last week, I talked about how we all love surprises, except […]
The Net Promoter Score (NPS) system is well-liked and preferred by researchers, for it translates numerous customer metrics into one […]
NPS benchmarks are the average Net Promoter Score for a specific industry on a scale from -100 to 100 by […]