What If There Were No More Bells? — Tuesday CX Thoughts
In a hurry? Listen to this week’s topic review: While my youngest has already graduated, I still have the honor […]
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Ken has 20 years of customer experience research in retail, technology, hospitality, financial services, automotive, SaaS deployments, and CX consultation.
In a hurry? Listen to this week’s topic review: While my youngest has already graduated, I still have the honor […]
We certainly have come a long way when it comes to getting items that we want and getting them quickly. […]
I have the opportunity to volunteer every week at the Farmer’s Market, managed by the Kaiser High School Parent-Teacher-Student Association. […]
I recently had an experience that really stands out – but not in a good way. Some days are so […]
I have been fortunate enough to see a fast evolution in business, the retail industry, technology, and in customer experience. […]