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Home Archives for Ken Peterson Page 9

Ken Peterson

Ken has 20 years of customer experience research in retail, technology, hospitality, financial services, automotive, SaaS deployments, and CX consultation.

Spend enough time in any industry and you’re bound to gather enough scars to make Frankenstein’s monster appear to have great complexion.

Horror Stories In Customer Experience [Video] — Tuesday CX Thoughts

Not in the mood for reading? Check out this week’s CX Talk Below! We’ve all had those “unrecoverable” situations in […]

No one should ever say the phrase “Not my problem”; once it is said, it gives the customer all the reasons they need to walk away.

Not My Problem — Tuesday CX Thoughts

Don’t feel like reading? Check Out This Week’s Talk: It can take a long time to build a relationship with […]

When brands devalue their own product, they are not really showing customer appreciation or building on a great customer experience; they are usually just creating more questions about the brand.

The Value of Free — Tuesday CX Thoughts

In a Hurry? Listen to Ken’s Experience here: Last week, I was reminded of a unique opportunity I had to […]

The Downward Spiral of Customer Experience — Tuesday CX Thoughts

In a hurry? Listen to this week’s TCXT Review: It is hard to build and maintain a reputation for being […]

The Voice-of-the-Customer feedback provided by customers about the customer journey on a tool like the QuestionPro CX is our time machine.

Looking Backwards Through Time — Tuesday CX Thoughts

In a Hurry? Listen to this week’s topic review: Several times a week, my news feed shows me articles about […]

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