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Home Archives for Paulina Rodriguez

Paulina Rodriguez

SuiteCX by QuestionPro is honored to be ranked as a top performer technology leader in the SPARK Matrix™ analysis of the Customer Journey Mapping (CJM) platform market

SuiteCX by QuestionPro is named amongst the top Customer Journey Mapping (CJM) vendor technology leaders platforms in 2023 regarding customer […]

Closed-loop feedback is key for products and services. It is the process of contacting customers who have provided feedback accurately.

Closed Loop Feedback: What it is, Importance, Best Practices

Today, more and more businesses are using online and offline surveys to find out what their customers think. Customers today […]

Emotional journey mapping visualizes a user's emotional experience with a company or product. Learn how to create one to make UX easier.

Emotional Journey Mapping: What it is + How to Create it?

A typical journey map is a visual representation of a person’s steps to achieve a goal, but an emotional journey […]

Customer journey management is a tried-and-true way to give your customers the seamless experiences they want. Learn more in this article.

Customer Journey Management: The Complete Guide

If you want your business to grow, you need to make things easy for your customers. This is what managing […]

In the Awareness Stage of a buyer's journey, a potential buyer recognizes the symptoms of a problem or challenge to identify and solve it.

Awareness Stage: What it is, Strategies + Content Types

Customers nowadays don’t just buy something randomly. They investigate and evaluate before making a sales contact. That journey is known […]

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