The Re-Experience Score (RXS): New Metric Alert — Tuesday CX Thoughts
There you are, walking out of what you think might be your new favorite restaurant: the tastes are still rolling […]
Tuesday CX Thoughts (TCXT)
Welcome to TCXT, where every Tuesday, our QuestionPro team from all over the world brings you stories and reflections on the latest in customer experience.
Check out our most recent stories, grab your favorite drink and start reading!
Just Be Nice: Easier Said Than Done | Tuesday CX Thoughts
Just be nice. This applies to both Customer Experience and Employee Experience. Seems simple, right? If we are nice to the customers, they’ll […]
Avoiding Setting Performance Goals Against CX Metrics — Tuesday CX Thoughts
What seems like a good idea, in theory, can often have unintended consequences and drive the wrong type of behavior […]
Generative AI in CX: Boldly Going Where No One Has Gone Before — Tuesday CX Thoughts
I’ve always been a HUGE Trekkie (Next Generation all the way!), and when generative AI exploded onto the scene, I […]
Realizing Your Opportunities — Tuesday CX Thoughts
January can be an interesting time of year. At times you can feel a general malaise from trying to catch […]
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