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Customer effort score

The Home Depot NPS & Customer Satisfaction 2025

What comes to mind when you hear about a good retail shop or store? You can think of friendly service, […]

Ever rave to a friend about where you got your latest tech gadget? Maybe the store had exactly what you […]

Every customer interaction is important, especially for major grocery chains like Kroger. Using NPS as a key benchmark, we can […]

Understanding how customers feel about your brand is not just helpful—it is essential. That is why many companies rely on […]

Every customer interaction matters, especially for retail leaders like JCPenney. By exploring NPS as a key metric, we can uncover […]