How to implement an emergency survey action plan
In times of uncertainty and potential economic downturn, it’s important to implement an emergency survey action plan. What exactly is […]
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Enhanced CX closed-loop system to better address issues raised by customers
How often have you come across a grumbled customer pouring wrath on social media because of poor customer support experience […]
Improve survey completion rates by auto-submitting responses
With our world becoming more high-tech than ever, the emphasis is also on how to improve the user experience. The […]
Customer Experience trends
It was almost nine months ago when attending the CXPA Insights exchange that I had the opportunity to listen to […]
AskWhy it’s more than just an NPS score
If you’ve been in business for a while, you must have surely conducted NPS surveys. After all, who doesn’t want […]
